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carrying ashes on singapore airlines

Carrying ashes on a Singapore Airways flight: change of policy

Carrying ashes on a Singapore flight

Travelling with ashes can be tricky, it is best to get thing right from the start, so that you experience the minimum disruption. We contacted Singapore Airlines and found their requirements to be difficult to say the least! They wanted the ashes to carried in a clay pot sealed inside a wooden box. We have been in correspondence with them highlighting this may be an excessive burden for their clients and that other airline companies do not expect this. We have had a small victory (Hooray!) – this is now their approach:

Regarding the carriage of ashes.

Singapore Airlines does allow the carriage of ashes on board our aircraft as long as they accompanied by the original death certificate as well as the original cremation certificate of the deceased person.

Please can you ensure that the urn is properly sealed and packed safely for travel and is carried in either your carry on or checked baggage. We would also like to remind our passengers that your cabin baggage should not exceed a maximum of 7 kilos and the dimensions must be within 115cm (Length + Breadth + Height).

On behalf of the Singapore Airlines may we pass on our condolences and hope our reply assists you with your query.

We hope the above information helps.

Thank you for choosing Singapore Airlines.

There has been a change of policy and we have now been informed the do not accept ashes on their flights – we don’t know why as yet but we shall endeavour to find out (thank you Dee for letting us know)

Updated July 2021

14 thoughts on “Carrying ashes on a Singapore Airways flight: change of policy

  1. Reply
    Bianca - 21st June 2022

    As a travel agent this is the email I received from Singapore Airlines today:

    Thank you for contacting Singapore Airlines!

    We understand your concern about travelling with urn. Please see the requirements below.
    In general, a Certificate of Death and Certificate of Cremation are required.
    Cremated remains must be securely packed in properly sealed urns. If earthen ware and porcelain containers are used, they must be placed in a wooden box or case to prevent breakage.
    The urn can be carried on board, hand-carry as cabin baggage
    The urn is subject to security screening at airport.
    Please note urn should be x-rayed as part of the screening process. If they request for no x-ray screening, then there is a need for us to contact our airport colleagues to check with the local authorities if this were possible and make the necessary arrangements accordingly to avoid mishandling. We will then inform our passengers on the outcome of the check.

    1. Reply
      Richard Martin - 22nd June 2022

      That is really good sensible advice from Singapore Airlines – Thank you for sharing Bianca

  2. Reply
    Andrew Hayes - 27th November 2021

    It’s very confusing at first you say I can take ashes on a Singapore airlines flight then you say you can’t
    Please say if I can or can’t with the correct paperwork as I can’t contact the airlines directly
    I was on hold for over 2 hours yesterday and then got cut off
    Please YES or NO

    1. Reply
      Richard Martin - 29th November 2021

      Hi Andrew
      I imagine you are very frustrated, we are a small independent company we try and keep track of company policies from Airlines to the national charities. I can’t give you a definitive Yes or No as we are not the airline company. I can tell you that no one has very come back to us to say they were rejected by Singapore airline, although I appreciate this may not be enough security for you at this stressful time. If you are going to take them I would make sure you have at least the death certificate, the cremation certificate and the urn can be x-rayed.
      Kind regards
      Richard

  3. Reply
    Bernie - 10th November 2021

    My sister in law wil be travelling from the Phillippines to Australia via Singapore Airlines with My mother in laws ashes. Can i ask what are the requirements and if Singapore Airlines allows someone to travel with human ashes in the luggage.

  4. Reply
    Dee - 19th July 2021

    Hi, I just wanted to let you know Singapore Air currently prohibit the carrying of ashes, cabin or checked. I know this after enquiring specifically.
    I understand this is an old thread, but it still pops up when googling the question.
    Thanks

    1. Reply
      Richard Martin - 19th July 2021

      Thank you Dee for letting us know, I will amend the post. Did they give any further explanation….?

      1. Reply
        Jennie - 2nd November 2021

        Is there any changes in SQ policy. Can I bring human remains on plane?

        1. Reply
          Richard Martin - 5th November 2021

          Not that we are aware Jennie – policies do change so it may be worth contacting them directly

  5. Reply
    S Snook - 10th July 2017

    We are visiting Australia in October and have already boooked our flights with Singapore air lines
    We have to bring my husband’s brother’s ashes home in December..Will a copy of the cremation and death certificate be sufficient as opposed to the original certificates and can we transport them in a non metallic box as opposed to a wooden box

    1. Reply
      Richard Martin - 11th July 2017

      This seems okay, the urn would need to be airtight. Sadly we can’t give definitive yes/no answer on behalf of the company, if you wanted greater assurance I would suggest you contact Singapore Airlines directly. Hope it all goes well.

      1. Reply
        S snook - 11th July 2017

        Thank you for your reply.I think I do need to contact Singapore Airlines to be accurate .
        S Snook

  6. Reply
    Merlin - 14th April 2017

    Please can you say if there are any updates on carrying of Ashes on any or all Airlines ?
    Many Thanks

    1. Reply
      Richard - 18th April 2017

      Thanks for the response. We periodically review the policy of the airlines, however due to the number this is infrequent. We of course update if we are informed of any changes.

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