Dear Richard, Karen & Hannah,
Firstly, apologies that it has taken me so long to contact you.
I would like to thank you from the bottom of my heart for the two beautiful Pandora style charms that you had made for me containing my dear late father’s ashes.
I have a special bracelet just to remember my dad by and I’m attaching a photo. As well as the two charms, there’s a spiritual feather which represents all the white feathers I came across in the period after his passing, a dragonfly (he used to tell the story of the water bugs that turn into dragonflies to explain death to others who were grieving and this story was told at his funeral service) and a heart-shaped ‘Dad’ charm.
I was really impressed with your customer service from start to finish:-
- the initial package (the secure bags to store the ashes, the black velvet pouch and a protective addressed envelope to keep them safe on the journey to yourselves) immediately put me at ease knowing that the ashes were protected as much as they could be
- the email from you to acknowledge safe receipt of the ashes (very important as it gave me complete piece of mind)
- the delivery of the ashes - I adored the presentation box and I was so glad that you sent the charms using the safest and most reliable method.
I loved what you created and the customer journey so much that I have been recommending you to friends. Amy Hill has placed an order and I believe that Katie Tucker has too. So many of my family and friends think my charms are stunning and that’s all down to you.
P.S I have just voted for you for Family Business of the Year 2019 - good luck!