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ashes policy flying

American Airlines possibly the worst customer service ever!

Firstly, if you have come to this page to find out what the policy is for carrying ashes on an American Airlines flight is, I am afraid I have to disappoint you. I am still none the wiser.

Below is a transcript of my investigations. The thing I find most ironic is that all we hear in the UK is customer service in the US is top of the pile. And what with American Airlines being one the countries biggest brand you might expect that they are on top of their game….. err …. no. This has been without a shadow of a doubt the worst airline I have had to deal with, even the the fabled customer service of Ryanair was ahead by leaps and bounds!!

So here we go:

Us: Hi Could you please let us know what you policy is for carrying cremated remains on an American Airlines flight, we get a number of enquiries and it would helpful if would could people’s minds at rest as this is often a stressful experience. (this is not verbatim)

AA: Thank you for contacting Customer Relations.

Based on the information you have requested, we have determined that our reservation personnel can better address your concerns. They can be reached via 1-800-433-7300 and are available to assist you 24 hours a day, 7 days a week. If you are calling from outside the United States or Canada, please click on the URL below to determine the reservation center or General Sales Agent nearest you. Please have your flight details readily available to provide the representative.

www.aa.com/i18n/utility/internationalReservationsPhoneContact.jsp

Should you require similar assistance with reservations in the future, we recommend you call the above number for a more expeditious response. We have an around-the-clock dedicated staff of professionals eager to resolve concerns for customers holding open reservations. If you still have questions or concerns after your trip is completed, we’d be happy to hear from you in Customer Relations.

Mr. Martin, we appreciate your business.

Us: Thanks very much, do they possibly have an email address… Cheers Richard

AA: Thank you for contacting American. The email address you have written to is an unmonitored account. We would love to hear from you and we encourage you to contact us at www.aa.com/customerrelations.

Us: Could you please be a little more helpful on this delicate issue?

AA: Thank you for following up with us.

I apologize if the previous response was unhelpful to you.

Per your request, here is the contact number for UK Reservations 0844-369-9899, 0207-660-2300 / .05GBP/minute, plus your phone company’s access charge. There is no email address available to provide. I apologize if this causes you any inconvenience.

Mr. Martin, I hope that this information is helpful. We look forward to welcoming you onboard.

So a customer services department that can’t be contacted by email and a premium rate number should you need to speak to them. Shame on you.

 

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airline ashes policy

Wizz Air’s Ashes Policy

Carrying ashes on a Wizz Air flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on a Wizz Air the low cost Hungarian airline flight, this is what they say:

Ashes can be carried on board as long as they are safely packed in a suitable container. The death certificate and the cremation certificate must be presented at the airport. Ashes can only be carried as cabin baggage.

 

www.wizzair.com
https://wizzair.com/en-gb/information-and-services/travel-information/baggage#/

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airline pol

Carrying ashes on a Virgin Atlantic flight

Carrying ashes on a Virgin Atlantic flight.

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on a Virgin Atlantic flight, this is what they say:Passengers can carry human ashes in flight and should be advised of the following regulations.

    1. Ashes must in a temporary or permanent ‘security friendly’ container constructed of a lightweight material such as plastic or wood.
    2. They must be securely sealed and kept in the passenger’s hand luggage.
    3. The customer will need copies of the death certificate and cremation certificate.

If the container is made of material that prevents the security screener from being able to see what is inside it will not be allowed to pass through security or be taken on the flight. The security staff are not permitted to open the container even if requested to do so by the passenger so it is important the ashes are properly packed.

Under no circumstances can the screener open the container, even if requested to do so by the passenger.

 

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gay rights same sex ashes

Gay Rights and cremated remains

Gay right issues are at the forefront of a progressive liberal society, I think we all know that. But I didn’t think they would ever cross over with the world of ashes. Well they have.

Marco Bulmer-Rizzi, a British man lost his husband in a tragic accident whilst on holiday in South Australia in January, where same-sex marriage is not recognised.

David, his husband, was cremated in Australia and then Marco Bulmer Rizzi travelled with the ashes to Hong Kong. Gay marriage is not recognised in Hong Kong either and when Marco told them ‘it’s my husband’ (thus he was next of kin), the Hong Kong authorities tried to take the ashes away from him.

‘She wanted to open the box. And I said, “These are human remains. It’s my husband. My husband died while we were in Australia.” She just looked at me and said, “I need to take this away.”

Apparently, Marco kicked up once heck of a stink and refused to hand over the ashes. ‘I felt like I was losing him again,’ he told Buzzfeed. ‘All I wanted was to be able to travel with David’s ashes on me so he wouldn’t have to travel back by himself.’

Eventually staff relented and he was allowed to travel on with them.

‘The government could have simply issued me a letter saying I was David’s next of kin,’ he says [I think they are referring to the British Government here, but I am not sure]. According to the report he is now meeting with the consulate to find out how it can better serve those in a similar situation abroad.

Poor chap, on top of all that tragedy. To have your relationship invalidated in such away, let us hope some good can come of it.

We would suggest if you find yourself in a similar situation it may be wise contacting the consulate in the country of destination ahead of travel, including stop off destinations.

Original story: http://www.gaystarnews.com/article/airport-security-confiscated-husbands-ashes/#gs.zL8oAwY

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First Choice and Thomson Holidays’ policy on taking ashes with you

Scattering a loved one’s ashes at a place that was memorable for them or you is a familiar choice, holiday destinations are popular in this respect. So also is scattering a loved one in a place they had always wished to visit. This was simple when most people holidayed in Britain, but as time has passed the popularity of holiday abroad has taken over. So you may want to take some or all of your loved ones ashes to scatter or bury at your destination. To make life a little easier we have asked the major package holiday companies what their policy is for travelling with ashes, this is Thomson & First Choices’ response:

I can confirm that passengers can take ashes onboard on Thomson Airways flight. They need to carry them throughout the duration of the flight on their lap, and they’ll need to show the death certificate at check-in and customs.

Just to make you aware, Customs may also want to inspect the ashes, so please tell the passengers to be prepared for this. They need to contact on 0203 451 2585 if they wish to carry ashes.

 Please refer to our general page on travelling with ashes

 You will need to check the specific rules for the country to determine whether scattering ashes is legal.

Bon Voyage! Oh yes, one idea you might like if you are planning this – Message in a Bottle: One last adventure it might be ideal for what you are thinking…..

BTW: I didn’t know they were the same company until I researched this article!

 

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new zealand travelling with ashes

Carrying ashes on a Air New Zealand flight

Carrying ashes on a Air New Zealand flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  If you intending to take cremation ashes on an Air New Zealand flight, this is what they say:

Air New Zealand does not have an actual policy as such in regards to the carriage of cremated human remains/ashes.

Our advice is that we do not stop our passengers from carrying urns with the cremated ashes of their loved ones. However, we do advise that the choice to carry such an item is at their discretion. We ask that such items be carried discreetly out of respect of our other passengers and we suggest that this is carried as cabin baggage to ensure safe handling.  We recommend that the urn is wrapped or boxed accordingly so that the contents do not escape during the journey. It is highly recommended that if the human remains had been cremated, that the appropriate documentation is also on hand as Customs and Border Security may wish to view this document.  We suggest that such an item is not carried in their checked baggage, as we cannot guarantee safe handling. Regrettably, checked baggage can get damaged, delayed or even lost during the travel process.

Thank you Air New Zealand for letting us know.

We would also advise that you speak to the embassy for the country of where you are travelling to, to see if there is likely to be any complications at that end.

Also make such you use a non-metallic urn that can be scanned by customs.

Here is our general advice on travelling with ashes, if you cannot physical travel with the ashes you may wish to consider using our courier / repatriation service.

Advice correct as of January 2016

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travelling with ashes thai

Carrying ashes on a THAI Airways flight

Carrying ashes on a THAI Airways flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  If you intending to take cremation ashes on a THAI Airways flight, this is what they say:

To import cremated human remains into any destinations  is subject to government regulations or restrictions of such home countries. However, some necessary documents are recommended to be attached and please observe the following  procedures:

(1)  The death certificate is not required. However, a copy of the death certificate should be carried by the importer when transporting the cremated human remains in case of security inspection.

(2)  The cremated human remains must be in the container that  can easily be scanned such as cardboard, wood, plastic.

(3)  Thai Airways shall accept cremated human remains as carry-on   baggage or checked baggage as passengers wish.

Thank you THAI Airways for letting us know.

We would also advise that you speak to the embassy for the country of where you are travelling to, to see if there is likely to be any complications at that end.

Also make such you use a non-metallic urn that can be scanned by customs.

Here is our general advice on travelling with ashes, if you cannot physical travel with the ashes you may wish to consider using our courier / repatriation service.

Advice correct as of January 2016

 

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travelling with ashes qantas

Carrying ashes on a Qantas flight

Carrying ashes on a Qantas flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  If you intending to take cremation ashes on a Qantas flight, this is what they say:

Travelling with ashes (cremated remains)

Question

What options do I have when travelling with ashes (cremated remains)?

Answer

Ashes (cremated remains) may be carried as checked or carry-on baggage.

Ensure that the container used to hold the ashes is free from contaminants such as soil. The container and packaging for the ashes may be inspected or examined. Passengers travelling with human ashes require an official document from the crematorium confirming contents, weight cannot exceed 7kg and the container must be sealed properly to stop any leakage. Please note the container will need to be screened.

Ashes can also be carried as Freight. For more information call our Contact Centre on 13 13 13 within Australia, or contact your local Qantas office.

And this was the page they directed us to: https://qantas.custhelp.com/app/answers/detail/a_id/7739

Thank you Qantas for letting us know. I have to say it is one of the more bizarre policy notes I have seen from an airline company, free from soils and less the 7kg what do they imagine fresh from an exhumation with spade in hand and covered in soil? I understand that the 7KG related to the max amount of weight in hand luggage but it would be  worth pointing that out. Oh well.

We would also advise that you speak to the embassy for the country of where you are travelling to, to see if there is likely to be any complications at that end.

Also make such you use a non-metallic urn that can be scanned by customs.

Here is our general advice on travelling with ashes, if you cannot physical travel with the ashes you may wish to consider using our courier / repatriation service.

Advice correct as of January 2016

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ashes on delta airlines

Carrying ashes on a Delta Air Lines flight

Carrying ashes on a Delta Air Lines flight.

Travelling with ashes can be tricky, it is best to get thing right from the start, so that your journey is as stress free as possible.  So if you intending to take cremation ashes on a Delta Air Lines flight, this is what they say:

Cremated remains can be accepted as either carry-on or checked baggage on the Delta Airlines flights. However, passengers must have a death or cremation certificate.

Please find below the requirements to carry the cremation remains in the cabin and/or in the hold;

  • Cremated remains may be carried on board the aircraft or shipped as cargo.
  • The urn counts towards the carry on allowance.
  • Remains must pass through the x-ray machine.
  • If the container is metal and prevents the screener from clearly being able to see what is inside, the container will not be allowed through the security checkpoint.
  • TSA(Transportation Security Administration) suggests the passenger purchase a temporary or permanent crematory container of lighter material such as wood or plastic which can easily be x-rayed.
  • TSA (Transportation Security Administration)is not allowed to open the container under any circumstances.
  • Cremated remains must be shipped in a crematory urn or funeral urn that is sufficiently protected against breakage.
  • A passenger may transport cremated remains as checked baggage provided the remains successfully pass through security screening..

Thank you Delta Air Lines for letting us know.

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carrying ashes on a lufthansa

Carrying ashes on a Lufthansa flight

Carrying ashes on a Lufthansa flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on a Lufthansa flight, this is what they say:

In regards to your enquiry, passengers are allowed to carry the cremated remains in their carry-on luggage or their checked luggage. However, they will need to present a certificate of death or a certificate to state that those are not dangerous goods. As you may be aware, dangerous goods are not allowed in passengers’ baggage, in the cabin or the cockpit. Such items are removed for security reasons. This is in accordance with European safety regulations.

Thank you Lufthansa for letting us know.

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ashes on a Ryanair flight

Carrying ashes on a Ryanair flight

Carrying ashes on a Ryanair flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on a Ryanair flight, this is what they say:

The ashes must be carried in a container with a screw-top lid, however after calling Ryan Air they have confirmed that as long as the container is sealed and that you have the correct documentation a scatter tube, well packed, is suitable for travelling with ashes.

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travelling ashes flybe

Travelling with ashes on an Flybe flight

Carrying ashes on a Flybe flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on an Fly-be flight, this is what they say:

Ashes are accepted within the aircraft cabin as long as they are in a sealed container that conforms to our cabin baggage size restrictions (55cm x 40cm x 23cm and 10 kilos).  This includes urns and scatter tubes.  The passenger carrying the ashesmust produce either a copy of the death certificate or a letter from the funeral director.

Some restrictions do differ for international destinations and therefore we would ask that you check the legal formalities with the embassy or consulate of the particular county that you are travelling from and to before travel.

Please note that ashes being carried from France must have been cremated at least 48 hours before the flight they are being transported on.

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Carrying ashes on a British Airways flight

Carrying ashes on a British Airways flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on an British Airways flight, this is what they say:

Can I take cremated remains or a full urn when I fly with British Airways? 

Cremated remains can be carried onto our flights in either your hand baggage or checked baggage.

In order to comply with regulations, you’ll need to carry with you a Certificate of Death (or other country-specific equivalent) issued by a competent authority from the country of departure. You’ll also need to ensure that the cremated remains are packed in a sealed outer box or case.

Please be aware that if you are carrying them in your hand baggage, full security procedures will still have to be be applied and the sealed box/urn will be x-rayed at the airport security point. Therefore, we need to advise you that if the urn is made of a material that prevents the x-ray screener from clearly being able to see what is inside, then the container will not be allowed through the security checkpoint. (It is not policy at airport security locations to open any urn, out of respect.)

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carrying ashes on singapore airlines

Carrying ashes on a Singapore Airways flight: a victory for Scattering Ashes!

Carrying ashes on a Singapore flight

Travelling with ashes can be tricky, it is best to get thing right from the start, so that you experience the minimum disruption. We contacted Singapore Airlines and found their requirements to be difficult to say the least! They wanted the ashes to carried in a clay pot sealed inside a wooden box. We have been in correspondence with them highlighting this may be an excessive burden for their clients and that other airline companies do not expect this. We have had a small victory (Hooray!) – this is now their approach:

Regarding the carriage of ashes.

Singapore Airlines does allow the carriage of ashes on board our aircraft as long as they accompanied by the original death certificate as well as the original cremation certificate of the deceased person.

Please can you ensure that the urn is properly sealed and packed safely for travel and is carried in either your carry on or checked baggage. We would also like to remind our passengers that your cabin baggage should not exceed a maximum of 7 kilos and the dimensions must be within 115cm (Length + Breadth + Height).

On behalf of the Singapore Airlines may we pass on our condolences and hope our reply assists you with your query.

We hope the above information helps.

Thank you for choosing Singapore Airlines.

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monarch ashes policy

Travelling with ashes on an Monarch Airlines flight

Carrying ashes on an Monarch Airlines flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on an Monarch Airlines flight, this is what they say:

Passengers are advised to carry these in their hand luggage and these will form part of their hand baggage allowance with the container. The ashes must be in a sealed container and the passenger(s) will need to carry a cremation certificate with them to provide to the check in desk to declare carriage of ashes.

If passengers wish to carry the ashes in the hold the same rules apply however, no food or drink items are permitted in the hold.

 

 

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ashes scattering easyjet

Travelling with ashes on an easyJet flight

Carrying ashes on an easyJet flight

Travelling with ashes can be tricky it is best to get thing right from the start, so that you experience the minimum disruption.  So if you intending to take cremation ashes on an easyJet flight, this is what they say:

Can I take ashes or remains (pet or human) on-board?
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