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Orders and Payments


Our website is available to take orders 24 hours a day, 7 days a week. Phone line operates during business hours Mon-Fri 9.30am – 4.30pm.

When you are ready to purchase the items that you have placed in your basket you can simply click on the shopping trolley icon located at the top right of the page and you will be directed to your basket. Here you will be able to use our delivery calculator to work out how much the shipping would be for your order, FREE within almost all of mainland UK for most items (we will contact you separately if there is an additional charge for heavy items or delivery addresses with postcodes starting ZE, KW, IV, AB, KW, DD, PH, HS, PA, IM, PO3, BT). Remember to select the correct delivery country from the drop down menu and enter the correct postal/zip code. Then simply update the total by using the button below.

Remember if you have a coupon or gift voucher please enter this in the coupon code section beneath the total.

When you are happy with the payment total of the order, you can then click “Checkout” on the lower right of the page.

To complete your purchase please follow these steps:

– Checkout Method
You can sign into your account if you have one or if this is your first visit, register with us. Alternatively, you can opt to check out without registering.

– Billing & Shipping Information
Please complete all required sections, these are highlighted for you with a red asterix (*). If possible, please enter a mobile number where we can reach you should we need to discuss your order. For almost all orders our couriers will also email you details of your delivery straight to the email address provided. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party. If you are shipping to an alternative delivery address, please tick “Deliver to a different address?” and complete the highlighted sections.

– Payment Information
Once you have completed the address details scroll down to check your order and total. There will also be an option to choose your payment method, we accept Visa, Mastercard, PayPal and cheques (however please note if you are paying by cheque we do not despatch until after the cheque has been cleared). Please sent cheques to: Scattering Ashes, The Chapel, Hannahs at Seale Hayne, Howton Road, Newton Abbot, TQ12 6NQ.

– Order Review
Take a moment to review your order one last time. If you would like to go back over your addresses/payment details, just click on the “Back” button. Once you are happy with your details you can go ahead and complete your order by clicking “Pay £* now”. You will then receive a confirmation of your order by email.

Thank you very much for placing an order with us.

Amending/Cancelling orders
If you need to amend your order at all please contact as soon as possible either by phone (0)1626 798198 or by email

All postage and handling charges associated with returning the goods to Scattering Ashes are your responsibility.

There are some products we cannot cancel or refund, such as made-to-order items. Please see our Returns and Exchanges policy for more details.


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